🕒 Processing Time

All orders have a processing time of 5–7 business days before they are shipped.

Once your order has been shipped, you'll receive a shipping confirmation email.

🚚 Shipping Options

💌 USPS First-Class Stamped Mail (No Tracking)

This option is available for eligible flat paper products such as sticker sheets, die cuts, sticker packs, and other lightweight items.

This shipping method does NOT include tracking.

If you choose this option at checkout, I have no way of tracking your order or seeing where it is once it has been mailed.

USPS delivery times for stamped mail can vary significantly. Please allow up to 4 weeks for delivery before contacting me about a missing order.

📦 USPS First-Class Mail / Ground Advantage (Tracked)

If you would like tracking, please select one of the tracked shipping options during checkout.

Orders shipped with tracking will include a tracking number in your shipping confirmation email so you can follow your package's progress.

Some products (such as PET tape, washi tape, memo pads, sticker books, magnets, keychains, and other bulky items) must ship using a tracked shipping service. 

Please note: You must select the appropriate shipping method at checkout. If an incorrect shipping option is selected for the items in your order, I reserve the right to cancel and refund your order without prior notice.

📬 My Order Says "Fulfilled"

"Fulfilled" means your order has been packed and shipped.

It does not mean it has been delivered.

❓When Should I Contact The Ephemera Club?

Please contact us if:

• Your order has not shipped after the stated 5–7 business day processing time.
• Your tracked package appears to be lost or hasn't updated for an extended period.
• Your untracked stamped mail has not arrived after 4 weeks from the shipping date.

📍 My tracking hasn't updated.

USPS tracking is not always updated in real time.

Please allow 2–3 business days for tracking to begin updating after your package has been accepted by USPS.

📦 My package says "Delivered," but I don't have it.

Please:

• Check your mailbox and surrounding area.
• Check with household members or neighbors.
• Wait 24–48 hours, as USPS occasionally marks packages as delivered before they arrive.

If it's still missing after that, please contact your local USPS office if you chose TRACKED packages. 

🌍 Do you ship internationally?

Yes!

Please note that international delivery times and customs processing vary by country. Buyers are responsible for any customs fees, duties, or taxes charged by their country.

✏️ Can I change my shipping address?

If your order has not been shipped yet, please contact me as soon as possible.

Once an order has shipped, I cannot change the delivery address.

❌ Can I cancel my order?

Orders may only be canceled before they have been shipped.

Once an order has been shipped, it cannot be canceled.

📬 My order is being returned to sender.

If an order is returned due to an incorrect address provided at checkout or because it was unclaimed, the buyer is responsible for paying the shipping cost to have it resent.

📦 I forgot to add something to my order.

If your order hasn't been packed yet, send me a message. I'll do my best to combine your orders when possible, but I can't guarantee it.

📮 My order arrived damaged.

Please contact me within 7 days of delivery and include photos of the damaged item(s) and packaging so I can help resolve the issue.

📩 Still need help?

If your question isn't answered above, please submit your request, and I'll get back to you as soon as I can.

Thank you for reading! :)