FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently ship from Connecticut, USA to all U.S. states and most international destinations, including Canada, the UK, Europe, and Australia.
Processing Times
All orders are carefully packed and shipped from Connecticut, USA.
In-Stock Items: Orders are typically processed within 5–7 business days (not including weekends or holidays).
Pre-Orders: Pre-order items, such as seasonal craft boxes, will ship on or around the date listed on the product page.
You will receive a confirmation email once your order has been shipped.
How long does shipping take?
Processing time: Orders are packed within 5–7 business days (pre-orders ship on the date listed on the product page).
Transit time (U.S.): Typically 3–7 business days after shipment.
International: Delivery usually takes 2–4 weeks, but times vary by destination and customs.
How do I track my order?
Tracked shipping: You will receive an email with a tracking number once your order ships.
Untracked mail: This option does not include tracking updates. If you select untracked mail, you assume full responsibility for delivery and must contact USPS (or your local postal service for international orders) directly if the package is delayed.
Returns
How do I return an item?
Because our products are made to order, all sales are final. We do not accept returns or exchanges.
If your order arrives damaged or with a missing item, email ephemeraclubct@gmail.com within 7 days of delivery with your order number and photos so we can arrange a replacement or store credit if available.
How long does it take to process my return?
If we have approved a replacement or store credit for a damaged item, we typically process it within 5–7 business days after receiving your email and photos.
Can I exchange for a different item?
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